“It takes a lifetime to build trust and secondsto destroy it.”
Most lenders pride themselves on not having consumer complaints just because they haven’t received a CFPB complaint notification. Just because they do not hear complaints, does not mean they’re not there. Hearing nothing is when you should worry most.
Know and Act, Don’t Find Out and React.
Bankers Performance is a post-closing borrower outreach program consisting of high touch, customer service feedback surveys and friendly payment reminders.
Bankers Performance captures critical information from your borrowers enabling you to:
-Mitigate consumer complaints prior to regulatory involvement- -Know what your customers say about you- -Rank LOs to create accountability– -Identify potential EPO/EPDs– -Monitor your brand- -Increase sales-
Schedule a meeting with MQMR at the Lenders One Conference by contacting your sales rep today.
