March 26th, 2015

Supreme Court Decision

Mortgage Loan Originators:
Not Exempt From Overtime & Minimum Wage Under FLSA Administrative Exemption


In 2006, the U.S. Department of Labor (“DOL”) published an opinion letter indicating mortgage loan originators (“MLOs”) fell within the administrative exemption of the federal Fair Labor Standards Act (“FSLA”) and, therefore, did not need to be paid overtime or minimum wage.  However, in 2010 without providing any public notice or comment period, the DOL reversed this decision and issued an interpretation stating that MLOs did not qualify for the administrative exemption.  The Mortgage Bankers Association (“MBA”) sued the DOL shortly after this, challenging the validity of new interpretation since the DOL failed to provide a public notice and comment period.  The DOL won on summary judgment in the lower court, but in 2013, the D. C. Circuit Court reversed this decision.  This reversal essentially vacated the 2010 interpretation, but it left mortgage companies and banks unsure of how to treat MLOs – exempt or not exempt.

On March 9, 2015, the U.S. Supreme Court issued a decision in Perez v. Mortgage Bankers Association, which clarified the issue: MLOs are no longer considered exempt from overtime and minimum wage requirements under the administrative exemption.  This means that unless a MLO qualifies for a separate exemption (such as the outside sales employee exemption, which is very fact-specific), an employer must pay the MLO at least minimum wage, as well as overtime pay for any hours worked over 40 hours in a work week.

To learn more or if you have any compliance related questions please contact:

Angela Watson                                Michael Barone                            Marie J. O’Brien
Director, National Accounts          General Counsel                           Compliance Manager
(818) 304-8395                                 (212) 201-1173                               (646) 666-8769

February 19th, 2015

SHED SOME LIGHT ON YOUR VENDOR MANAGEMENT PROGRAM

HQVM, in collaboration with VendorRisk, combines industry expertise with intuitive web-based software, to provide vendor management solutions to your business. This allows you to focus on your core business.

Whether you need a fully outsourced program or partial support, HQVM provides a solution tailored to your needs.

HQ Vendor Management: 
More Than Just A Template.
Register for a Live Demo at the Lenders One Conference
               
                                                                   

February 9th, 2015


Servicing Quality Control: 
The Time Is Now


With 2015 in full swing, lenders are looking ahead to the increased cost of maintaining servicing and custodial compliance. Master Servicers must meet CFPB, GSE and HUD requirements, however, this can be costly and burdensome.
SAVE MONEY by sharing the cost of an on-site servicing review with other lenders.

Subsequent QC is offering lenders the opportunity to participate in a coordinated review. Don’t miss the opportunity to share in a review of your sub-servicer.

Subsequent QC’s on-site servicing review provides monitoring of sub-servicers and ensures that you have the tools to effectively manage the servicing performance of your loans with your sub-servicer. The review includes:
– Compliance and Regulatory Oversight –
– Compliance and QC Documents –
– Loan File Servicing Process –
– Sub-Servicing Operations –
– Servicing Technologies –
– Call Center Operations –
– Consumer Complaints –
– Investor Reporting –

Engage Subsequent QC as Your Servicing Oversight Provider for a Coordinated On-Site Review Today!

*Ask us about our loan level servicing QC ongoing monitoring program.

February 2nd, 2015

Compass

Mortgage compliance requirements continue to expand while lenders are left to keep up.

MQMR provides compliance expertise and support to assist lenders in developing, building, and maintaining a comprehensive compliance program to mitigate exposures presented by changing regulatory requirements.

COMPLIANCE SERVICES:

-Monthly Compliance Support and Assistance

-Marketing Services Agreement (MSA) Review

-CFPB Mock Audits and Preparation

-Policies, Procedures and Manuals

-AML Independent Testing

-LO Comp Agreements

-Independent QC Test

-CMS Development

-GSE Applications

-Internal Audit


Don’t Wait. Engage MQMR For Your Compliance Needs Today.

January 26th, 2015

More Than Just A Template.

HQVM Creates Custom Solutions To Fit You. 


HQVM’s Vendor Management program seamlessly integrates with lenders to effectively monitor and manage vendors:
  • Centralized repository for documentation and key vendor information
  • Evaluating vendor contracts and itemizing key provisions and terms
  • Incident reporting and performance monitoring capabilities
  • Due diligence reviews of a vendor’s internal controls
  • Analyzing the financial position of the vendor
  • Conducting vendor on-site reviews
  • Assessing a vendor’s risk level
  • Customized reporting

Vendor Management: Tailored To You

January 22nd, 2015 (2)

Coordinated On-Site Servicing Review
Servicing Quality Control:
Don’t Wait Any Longer!

With the holidays behind us, lenders are looking ahead to the increased cost of maintaining servicing and custodial compliance for 2015. Master Servicers must meet CFPB, GSE and HUD requirements, however, this can be costly and burdensome.

SAVE MONEY by sharing the cost of an on-site servicing review with other lenders.

Subsequent QC is offering lenders the opportunity to participate in a coordinated review. Don’t miss the opportunity to share in a review of your sub-servicer.
___________________________________________________

Subsequent QC’s on-site servicing or document custodial reviewprovides monitoring of sub-servicers and ensures that you have the tools to effectively manage the servicing performance of your loans with your sub-servicer. The review includes:

– Compliance and Regulatory Oversight –
– Compliance and QC Documents –
– Loan File Servicing Process –
– Sub-Servicing Operations –
– Servicing Technologies –
– Call Center Operations –
– Consumer Complaints –
– Financial Condition –
– Investor Reporting –

Don’t Wait. Enlist Subsequent QC as Your Servicing Oversight Provider for a Coordinated On-Site Review Today!

Email:  Casey Hughes at chughes@mqmresearch.com or info@subsequentqc.com
Call: 818.304.8392
Learn More at www.subsequentqc.com

January 22nd, 2015

Helping Lenders One Members Navigate the Regulatory Environment

Mortgage compliance requirements continue to expand while lenders are left to keep up. Lenders must continue to increase staff or find knowledgeable partners they can leverage.

___________________________________________________

MQMR offers its compliance expertise through a suite of services to assist Lenders One Members in developing, building, and maintaining a comprehensive compliance program to mitigate exposures presented by changing regulatory requirements.

These services include:

-Monthly Compliance Support and Assistance-
-Marketing Services Agreement (MSA) Review-
-Loan Origination Compensation Agreements-

-(CMS) Development and Maintenance-
-CFPB Mock Audits and Preparation-
-Policies, Procedures and Manuals-
-AML Independent Testing-

-Independent QC Test-
-GSE Applications-
-Internal Audit-

Schedule a meeting with MQMR at the Lenders One Conferenceby contacting your sales rep today.

January 20th, 2015 (2)

HQVM’s audit and monitoring solutions, combined with customized technology, enable a lender to effectively monitor and manage vendors by:
  • Evaluating vendor contracts and itemizing key provisions such as service level agreements
  • Conducting due diligence reviews of the vendor’s internal controls
  • Assessing the vendor’s quality and consistency of service
  • Managing documentation and key vendor information
  • Analyzing the financial position of the vendor
  • Conducting vendor on-site reviews
  • Assessing the vendor’s risk level
  • Producing customized reports

Eliminate Uncertainty. Implement HQVM as your Vendor Management service provider today.

January 20th, 2015

“It takes a lifetime to build trust and secondsto destroy it.”
Most lenders pride themselves on not having consumer complaints just because they haven’t received a CFPB complaint notification.  Just because they do not hear complaints, does not mean they’re not there. Hearing nothing is when you should worry most.
Know and Act, Don’t Find Out and React.

Bankers Performance is a post-closing borrower outreach program consisting of high touch, customer service feedback surveys and friendly payment reminders.

Bankers Performance captures critical information from your borrowers enabling you to:

-Mitigate consumer complaints prior to regulatory involvement-
-Know what your customers say about you-
-Rank LOs to create accountability
-Identify potential EPO/EPDs
-Monitor your brand-
-Increase sales-

Schedule a meeting with MQMR at the Lenders One Conference by contacting your sales rep today.

January 15th, 2015

Subsequent QC – Coordinated On-Site Servicing Review
Servicing Quality Control:
Don’t Wait Any Longer!

With the holidays behind us, lenders are looking ahead to the increased cost of maintaining servicing and custodial compliance for 2015. Master Servicers must meet CFPB, GSE and HUD requirements, however, this can be costly and burdensome.

SAVE MONEY by sharing the cost of an on-site servicing review with other Lenders One Members.

Subsequent QC is offering Lenders One Members the opportunity to participate in a coordianated review. Don’t miss the opportunity to share in a review of your sub-servicer.
___________________________________________________

Subsequent QC’s on-site servicing or document custodial reviewprovides monitoring of sub-servicers and ensures that you have the tools to effectively manage the servicing performance of your loans with your sub-servicer. The review includes:

– Sub-Servicing Operations –
– Compliance and Regulatory Oversight –
– Compliance and QC Documents –
– Loan File Servicing Process –
– Servicing Technologies –
– Call Center Operations –
– Consumer Complaints –
– Financial Condition –
– Investor Reporting –

Don’t Wait. Enlist Subsequent QC as Your Servicing Oversight Provider for a Coordinated On-Site Review Today!